Return and Exchange Policy
We are happy to offer an exchange or store credit within 14 days of purchase for online purchases only.
Product must be in original condition with swing tags in place.
Proof of purchase and / or receipt will be required .
Refunds will be accepted for faulty product .
Please Note for Afterpay Customers there will be a 6% restocking fee.
Process for Returns
Our returns process is simple. Providing the item meets with the policy above, please send us an email to firstname.lastname@example.org or Phone (07) 5598 2002 and express the reason for your return or exchange. We will then reply with the outcome and if successful, will authorise the return/exchange and process the request.
Please ensure that the returned goods are received by us within the appropriate time frame either via express post or courier. All return shipping costs are the responsibility of the customer except for return of faulty goods. We do not accept responsibility for return items that are lost or damaged during transit.
Return items should be sent together with a copy of your proof of purchase to the following:
Please also advise us by email that the items are on their way and provide us with the registered or express post tracking number.
Where do we ship to?
How long does shipping take?
AUSTRALIA: All orders placed by 3.30pm (AEST) will be processed and once payment has been verified will be shipped within 2 working days. Orders placed on the weekend and public holidays will be processed the next business working day. Your much awaited order should arrive within 5 working days max!
WORLDWIDE: Time depends on location - please refer here for International time guidelines. Please note all international shipping prices are for express shipping.
PAYPAL -funds will need to be cleared before any goods are sent.
Possible delays to your order due to Covid -19
National - Due to the high volume of parcels in the Australian postal network, Australia Post has advised your order may be impacted with possible delays up to 5– 10 days on top of the expected delivery time.
International - Please allow a minimum of 10 business days after the estimated delivery speeds indicated.
Standard shipping times for Zone 4 - USA / Canada -25 days
We understand that these are uncertain times, and we want to assure you we are working closely with our delivery partners to ensure we get your orders to you as quickly as possible.
More information can be found at Australia Post.